We understand that opening the box is very special and momentous - All our jewellery will be presented in our signature silver coloured hinged branded box, wrapped in lashings of tissue paper and carefully placed in a ribboned bag with our branded card.
All our jewellery is posted Royal Mail Special Delivery, fully insured and tracked. We aim for next working day delivery if order is placed 1pm. (unless adjustments or resizing are required)
We are sure you will be completely satisfied with your purchase. However, if this is not the case then for items purchased online or over the phone we will be happy to refund you.
You will not be able to return any jewellery if it has been worn or damaged. To arrange your refund, please contact us within three working days of delivery. This can be done either by phone on 07880705981 or email us at firstname.lastname@example.org
Having contacted us your jewellery piece should be sent back to us with it's original packaging and a copy of the invoice. Once this has been received by our team we will get in touch to arrange your refund.
We recommend you send all returns through Royal Mail Special Deliver. Please note that we do not accept liability for returned goods if you do not return jewellery to us via Royal Mail Special Delivery. Alternatively, you can bring your item to our Marmion Road Boutique in person.
If you wish to exchange, please email us with your preferred item and we will reserve it for you if the item is in stock. Please note that we will not be able to send the new items until we have received your original jewellery return.